Comprehensive IT Helpdesk Deployment for Sarah T., Operations Manager at a Manufacturing Firm (150 Employees)
Issue
The company experienced frequent IT outages and slow response times from their previous provider, leading to productivity losses. Employees struggled with resolving basic IT issues like email access, printer configurations, and software errors.
Solution
- Implemented a 24/7 remote IT support helpdesk, ensuring fast response times and issue resolution.
- Provided on-site support for critical hardware problems.
- Proactive Monitoring: Continuous monitoring to detect and resolve issues before they impact your business.
Outcome
- Downtime decreased by 60%, leading to improved employee satisfaction with IT services.
- The company reported a 30% boost in operational efficiency.
“Radtak has been a game-changer for our business. Their prompt and professional IT support ensures that our systems are always running smoothly. We’ve experienced minimal downtime since partnering with them, and their team is always ready to help with any issues we face. Their expertise and dedication give us peace of mind to focus on our core business activities.”
Sarah T. – Operations Manager, Manufacturing Firm