Client Support

Submit a Ticket.

For clients already working with us. Tell us what is happening and it goes straight to the support queue. Not a client yet? Start here instead.

Submit a Support Ticket

Your Name

Work Email

Company

Phone (optional, faster for urgent issues)

How urgent is this?

Short title

What is happening?

Have a screenshot or an error message? Submit this first, then reply to the confirmation email — attachments land on the same ticket.

Support hours are Monday to Friday, 9am–6pm Central. If your business is stopped outside those hours, call (737) 727-0020 — after-hours work is billed at published rates. See our Privacy Policy.

Other Ways to Reach Us

info@radtak.com

Phone

(737) 727-0020

Location

7600 Chevy Chase Dr, Suite 300
Austin, TX 78752

Hours

Monday – Friday, 9am – 6pm CT
Saturday, 10am – 2pm CT

Response Targets

1Critical, business stopped: two business hours.
2Significant degradation: four business hours.
3Limited or a question: eight business hours.

Get Started

Account Manager?

If you are your company’s account manager, you have full ticket history and asset visibility in the client portal.

Open the Client Portal

info@radtak.com

7600 Chevy Chase Dr, Suite 300
Austin, TX 78752